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Exchange Options: 1. If you want to exchange your item and you need it ASAP you can place a new order and then send the wrong size for a refund. In the notes write down that it is an exchange order. 2.Or you can send the item back to us and once we get it we will ship your exchange ASAP. Just contact customer service prior to sending to make sure we will have the exchange item in stock. Our Easy Return Policy Your satisfaction is our first priority. If you do not like your purchase simply send it back for a refund or exchange. Please note: 1. Contact our customer service by email at customerservice@glamorose.com and ask for Return Merchandise Authorization number (RMA) and return address. RETURNS SENT WITHOUT RMA WILL BE REFUSED. PLEASE PUT YOUR RMA NUMBER ON THE BOX. 2. Returns must be made within 30 days from order date. 3. Returned items must be in their original condition and original packaging with all tags attached. Otherwise they will not be accepted for return. 4. To download a copy of RETURN FORM click here. In comments write down your RMA number. 5. These items are NOT RETURNABLE: Toy sets . Panties, g-strings and thongs, stockings, pantyhose and socks, teddies. Clearance items are all final sale. No exceptions. Clearance items have 3 price levels and the final price SALE PRICE means that this item is final sale. Regular price ( they have only 2 price levels) babydolls , chemises, corsets are RETURNABLE because the thongs and panties there are attached. 6. Shipping and handling charges are not refundable.Shipping charge of $ 5.95 will be deducted from returned free shipping orders. 7. If you get the wrong or damaged item the shipping cost will be refunded. 8. Please choose your size carefully. We have all size charts provided for every item on page. If you need help please contact our customer service at 888-876-7583 or via customerservice@glamorose.com and we will be happy to assist you. 9. The return process may take up to 10 business days to appear on the original credit card used. |
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